What is a Grievance?
A grievance is an official complaint submitted by a captain to NorCal and adjudicated by a committee of volunteers. There are two main types of grievances, general (rules and sportsmanship) and NTRP (ratings). Grievances are the last resort when captains cannot agree about a situation. Only a captain or co-captain may file a grievance.
Grievances are serious matters, and can foster resentment that harms the league program, so the decision to file must be considered carefully. USTA NorCal requires that captains or co-captains call the adult leagues department to discuss the situation prior to filing any grievance (510-748-7373).
*All self-rated players are also subject to the Three-Strikes NTRP Dynamic Disqualification Process. USTA NorCal typically allows time for the NTRP system to identify players playing clearly out of level before filing a grievance.
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